PeptiCool Return & Refund Policy
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To qualify under our voluntary 30-day return policy, items must be unused, in their original condition and packaging, and include all accessories, components, and any original tags. A receipt, order number, or other proof of purchase is required.
These conditions do not limit your legal rights regarding defective, damaged, or incorrectly supplied products.
How to Request a Return
Email shoppepticool.com@gmail.com with your order number, the item you wish to return, and the reason for your request. If the item is damaged or defective, please include photos or a short video if available.
If your return is accepted, we will provide a return shipping label and instructions explaining where and how to send your package.
Please contact us before shipping a return. Returns sent without prior authorization may be refused under our voluntary return policy. This requirement does not restrict any statutory right to withdraw from a purchase.
Please remove all personal contents before returning a product. Do not send medications, peptides, needles, or other substances with your return.
Damaged, Defective, or Incorrect Items
Inspect your order upon delivery and contact us as soon as reasonably possible if an item is damaged, defective, or incorrect.
We will review the issue and arrange an appropriate remedy, which may include a repair, replacement, or refund, as required by applicable law. Where we are responsible for the issue, we will cover necessary return shipping costs.
The 30-day voluntary return window does not shorten any applicable statutory warranty or consumer protection period.
Exceptions
The following are excluded from our voluntary change-of-mind return policy:
Gift cards.
Personalized or custom-made items.
Items clearly identified as final sale before purchase.
Sealed hygiene-sensitive products that have been opened, where applicable.
Items damaged through misuse, unauthorized modification, or failure to follow operating instructions.
These exclusions do not remove rights that apply to defective, misdescribed, or incorrectly supplied goods, or other rights required by law.
Exchanges
To exchange an eligible item, contact us to arrange its return, then place a separate order for the replacement item. For defective or incorrect items, contact us first so we can arrange the appropriate resolution.
Medication, Peptide & Stored-Contents Responsibility
Customers are responsible for confirming that a PeptiCool product’s specifications and operating conditions meet the storage requirements of anything placed inside it.
Always follow the storage instructions provided by the medication or peptide manufacturer, pharmacist, or other qualified professional, along with the operating instructions for your PeptiCool product. Monitor storage conditions and maintain a backup storage plan where needed.
A temperature display alone does not establish the safety, potency, sterility, or suitability for use of any stored substance.
To the fullest extent permitted by applicable law, PeptiCool is not liable for damage, spoilage, degradation, loss of potency, or loss of peptides, medications, or other contents stored in or used with our products, including associated replacement costs, arising from temperature fluctuations, freezing, power interruptions, battery depletion, improper handling, misuse, or product malfunction.
This limitation applies only where legally enforceable. It does not exclude or restrict mandatory warranties, statutory consumer remedies, liability for personal injury where exclusion is prohibited, or liability for negligence or other conduct that applicable law does not allow us to exclude.
European Union: 14-Day Right of Withdrawal
If your purchase qualifies for the EU statutory right of withdrawal, you may cancel within 14 days of receiving your goods without providing a reason, subject to applicable legal exceptions.
Notify us at shoppepticool.com@gmail.com within that period and send the goods back within 14 days of notifying us.
You may inspect the product as necessary to establish its nature, characteristics, and functioning. A deduction may apply for diminished value caused by handling beyond what is necessary, where permitted by law. Original packaging is appreciated but is not an absolute condition of exercising this right.
We will refund payments covered by the withdrawal, including the cost of our least expensive standard delivery option, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.
Refunds
For returns under our voluntary 30-day policy, we will notify you after receiving and inspecting the returned item and confirm whether your refund is approved. If we decline a refund, we will explain why.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.
Where applicable law requires an earlier refund or a different remedy, we will follow that requirement.
If more than 15 business days have passed since your refund was approved, contact shoppepticool.com@gmail.com.
Contact
For return requests, refund updates, or questions about this policy, email shoppepticool.com@gmail.com.